Terms & Conditions

Welcome to Manuka Honey Direct!

We are thrilled to have you here and want to make sure you have a fantastic experience. Let's go over some important information in a friendly and helpful way. By using our website, you agree to these terms and conditions.

1. Introduction

Welcome to Manuka Honey Direct, owned by Natural Health Limited. Our company registration number is 06732053, and you can find us at Unit 4, Burrows Lea Farm, Hook Lane, Shere, Guildford, Surrey, GU5 9QQ, United Kingdom. These terms and conditions, along with our privacy policy, outline the understanding between us (the website owner) and you (our valued visitor).

2. Placing an Order

Placing an order is simple and easy! Follow these steps:

a. Browse our website and explore our wide range of products.

b. When you find something you love, click on the product to view more details.

c. Select the desired quantity and any other options (if applicable).

d. Click the "Add to Cart" button.

e. Review the items in your cart to ensure everything is correct.

f. If you have a coupon code, apply it for additional savings.

g. Proceed to checkout by clicking the "Checkout" button.

h. Provide your delivery address and any necessary details.

i. Choose your preferred payment method and complete the transaction.

3. Information on the Website

We always aim to provide accurate and reliable information, but please keep in mind that we can't guarantee it. Double-check and rely on the information at your own risk. While we are here to help, you are ultimately responsible for verifying the accuracy of the content. If you notice any errors or omissions, please inform us.

4. Delivery

To ensure smooth deliveries, please provide the correct delivery address. We want your packages to reach you safely. However, we can't be held responsible for any lost or undelivered parcels due to incorrect addresses. Delivery charges may vary depending on your location and are subject to change.

5. Returns and Exchanges

If you need to return or exchange a product, we have certain conditions in place to ensure a smooth process. We'll refund your payment through the original means of payment once everything meets the specified conditions. To make the return or exchange process hassle-free, contact us by email within 7 working days of receiving the items. Items must be unused, unopened, and in resealable condition. Returns must reach us within 30 days from the delivery date. If you receive damaged or faulty items, follow our website's step-by-step guide for returning them. Refunds for eligible items will be issued through the original payment method.

6. Trademarks

The trademarks on this website belong to their respective owners, and you must obtain written permission before using them.

7. External Links

We provide external links for your convenience, but we cannot control their content. Please use them at your own risk and refer to their terms and conditions.

8. Public Forums and User Submissions

We are not responsible for material submitted by users to public areas. Submitted material is not endorsed or approved, and we may remove it if it violates our terms.

9. Specific Use

Please do not send or post unlawful, abusive, or offensive material on the website. You are responsible for any loss caused by your violation of these terms.

10. Warranties and Liability

We provide no warranties or guarantees regarding the website, information, or transmitted material. We and our affiliates are not liable for any loss or damage resulting from website use.

11. Use of the Website

We do not guarantee the suitability of website information for jurisdictions outside Great Britain. By accessing the website, you confirm your legal entitlement to do so and use the provided information.

12. General

These terms and conditions are the agreement between you and Manuka Honey Direct for your use of the website. We may change these terms, so it's a good idea to review them regularly. If there's any conflict with other terms, specific terms will prevail.

13. Errors

Errors & Omissions Excepted. We are human, and mistakes can happen, but we strive to provide accurate information.

14. Applicable laws

These terms and conditions are governed by British law, and you agree to the jurisdiction of the High Court of Great Britain for any disputes.

If you have any questions or need further assistance, please don't hesitate to reach out to us. We hope you have a wonderful experience with Manuka Honey Direct!