Terms of service

OVERVIEW
This website is operated by Manuka Honey Direct, trading name of Natural Health Wholesale Ltd. Throughout the site, the terms "we", "us" and "our" refer to Manuka Honey Direct. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including the policies referenced here. Please read them carefully before using the site.

Our store is hosted on Shopify Inc, who provide the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By using this site, you confirm you are at least 18, or that you have a parent or guardian's consent to use the site. You may not use our products for any unlawful purpose, and must not transmit any worms, viruses, or malicious code. A breach of these Terms will result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell or exploit any part of the Service without our express written permission.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. Material on this site is for general information only. This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify site content at any time without obligation to update it.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice, and shall not be liable to you or any third party for doing so.

SECTION 5 - PRODUCTS OR SERVICES
Products or services available exclusively online may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display product colours and images as accurately as possible, but cannot guarantee your monitor's display will be fully accurate. We reserve the right to limit sales of products by person, region or jurisdiction, to limit quantities offered, and to discontinue any product at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order, and to limit or cancel quantities purchased per person, household or order. You agree to provide current, complete and accurate purchase and account information, and to promptly update it. For more detail, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may give you access to third-party tools which we do not monitor or control, provided "as is" without warranties of any kind. Any use of these tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS
Certain content and services available via our site may include materials from third parties. We are not responsible for third-party websites, content or materials linked from our site. Please review any third party's own terms before engaging in a transaction with them.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, suggestions or other submissions, you agree we may use them without restriction or compensation to you. We may, but are not obliged to, monitor or remove content we consider unlawful, offensive or in breach of these Terms. You are solely responsible for the accuracy and legality of anything you submit.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing or availability. We reserve the right to correct these and to change or cancel orders if any information is inaccurate, without prior notice, including after you've submitted an order.

SECTION 12 - PROHIBITED USES
You are prohibited from using the site for any unlawful purpose; to solicit others to perform unlawful acts; to infringe our or others' intellectual property rights; to harass, abuse or discriminate against anyone; to submit false or misleading information; to upload viruses or malicious code; to collect or track others' personal information; to spam or scrape the site; or to interfere with the site's security features. We reserve the right to terminate your use of the Service for violating any of these.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. The Service and all products delivered through it are provided "as is" and "as available", without warranties of any kind except as required by law. To the fullest extent permitted by law, Manuka Honey Direct, our directors, officers, employees and suppliers shall not be liable for any indirect, incidental or consequential damages arising from your use of the Service. Nothing in these Terms limits your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Manuka Honey Direct and our officers, directors, agents and employees from any claim arising from your breach of these Terms or your violation of any law or third-party right.

SECTION 15 - SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, that provision will be severed without affecting the enforceability of the remaining provisions.

SECTION 16 - TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate this agreement at any time if we believe you have failed to comply with any term, and may deny you access to our Services accordingly.

SECTION 17 - ENTIRE AGREEMENT
These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding your use of the Service, superseding any prior agreements between you and us.

SECTION 18 - GOVERNING LAW
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights as a consumer.

SECTION 19 - CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time by posting changes to our website. Your continued use of the site after any changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about these Terms should be sent to info@manukahoneydirect.co.uk.
Natural Health Wholesale Ltd, Unit 3, Burrows Lea Farm, Hook Lane, Shere, Guildford, Surrey, GU5 9QQ, United Kingdom.
01483 205431
Company No. 12508672
VAT No. 345067893