FAQ

Absolutely! We're happy to take your order over the phone at no extra cost. Give us a call on 01483 205431 during our normal office hours, Monday to Friday from 9am - 5.30pm. If you need to place an order outside of these hours, simply leave us a message. We'll get back to you as soon as we're back in the office. However, don't forget that our website is open 24/7, 365 days a year! So you can also place your order online for your convenience, even during holidays.

No worries! If you're having issues with our online payment system, give us a call on 01483 205431 or email us info@manukahoneydirect.co.uk. We'll be happy to assist you in placing your order. We understand that the new banking regulations from March 2022 may not be suitable for everyone, so we're here to help process your payment in an alternative way. We are able to process your payment without the need for a one-time passcode or mobile app. But, rest assured, we never store any financial data, so your personal and financial information remains secure with us.

Yes, absolutely! We offer the same special offers for our telephone orders as we do on our website. So, you'll never miss out on our best deals, no matter how you choose to place your order.

In the unlikely event that an item is out of stock, we'll contact you to discuss your preferences. You can choose to wait for the item to return to stock or opt for a part shipment.

Yes, you can break, crumble, or chew the D-Mannose tablets if you find them too large. They are safe and effective to take in these forms, and you can also mix them with water or yogurt if you prefer. Since D-Mannose is a natural sugar, the tablets have a sweet taste. We also offer pure D-Mannose in powder form if you prefer an alternative.

Manuka honey contains natural sugars, so diabetics should use it cautiously. Although it may have a lower impact on blood sugar compared to refined sugar, it’s important to monitor your blood sugar and consult with your GP or healthcare professional before including it in your diet.

The amount of Manuka honey you should take each day can vary based on your needs and preferences. A common recommendation is to take 1 to 2 teaspoons daily. For specific health concerns or higher doses, it's best to consult with your GP or healthcare professional to determine the right amount for you.

While we can't offer medical advice, MoveIt is a popular supplement among people with arthritis and has received many positive reviews. We recommend speaking with your doctor to determine if it’s suitable for your specific needs and to get personalised advice.

No, MoveIt is not a painkiller. Instead, it offers a holistic approach to joint health with a potent blend of 11 key active ingredients. It is designed to support and nourish healthy joints and muscles.

You should take one MoveIt capsule per day. Each capsule contains a blend of 11 active ingredients to support all your joint care needs.

If you're looking for high-quality Manuka honey, Wedderspoon offers excellent options. For a stronger honey, choose Wedderspoon KFactor 16, which provides a higher concentration of Manuka pollen and potency. If you're seeking a more affordable option, Wedderspoon KFactor 12 is a great choice with excellent value.

Wedderspoon Manuka honey stands out because it is raw and unpasteurised, preserving all its natural benefits. Importantly, it is free from harmful pesticides—a rare quality in today’s market, ensuring that you’re consuming a pure and safe product. Our honey is produced and packaged in New Zealand, maintaining the highest standards of quality and authenticity. With the KFactor guarantee, you can be confident in the potency and effectiveness of your Manuka honey.

• Royal Mail Second Class Delivery: Arrives in 3-5 working days, priced at £3.99.
• Royal Mail First Class Delivery: Delivered within 1-2 working days, available for £4.99.
• Special Delivery Next Working Day: Costs £5.99. Place your order by 2pm Mon-Fri for same day dispatch. You'll receive an email with your tracking number once your order is on its way.

Additionally, if your order exceeds £44.99, you're eligible for free shipping using Royal Mail Tracked Standard. To enhance your shipping experience for orders above £44.99:
• Upgrade to Royal Mail First Class Delivery for only £0.99 extra. Receive your package within 1-2 working days.
• Opt for Special Delivery Next Working Day by paying an extra £1.99.
Keep in mind that deliveries to UK Highlands & Islands may require an extra 1-2 days.

Find out more about delivery and returns here.

If you are interested in shipments outside of mainland UK, please reach out to our office at
01483 205431 for a personalised shipping quote.

Royal Mail First and Second Class deliveries cannot be tracked. If you'd like to track your order, please select Special Delivery (Next Working Day). Once your order has been dispatched, you'll receive an email with your tracking number.

• Royal Mail Second Class Delivery: Arrives in 3-5 working days.
• Royal Mail First Class Delivery: Delivered within 1-2 working days.
• Special Delivery Next Working Day: Place your order by 2pm Mon-Fri for same day dispatch.

Find out more about delivery and returns here.

To select your delivery options, including next working day delivery, first choose the product(s) you’d like to purchase and proceed to checkout. Once you enter your address, you will see and be able to select from the available delivery options.

Our delivery cutoff time is typically 2:00 PM (GMT) on weekdays. Orders placed before this time are generally processed and shipped on the same day. Orders placed after the cutoff will be processed the next working day. Find out more about our delivery and returns here.

If you decide to return your purchase after delivery, you have 30 days to do so for a full refund, provided the item is in an unopened, unused, and saleable condition.

To start a return, you can contact us at info@naturalhealthworld.co.uk or call our office at 01483 205431to obtain a returns address. We can only accept returned items that are unopened, unused, and in a saleable condition, so please make sure the item meets these criteria. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that we do not provide prepaid return labels. Items sent back to us without first requesting a return will not be accepted.

To ensure a smooth return process, we recommend using a tracked or signed-for service with adequate insurance to cover the contents of the package, as we are unable to offer refunds for items that go missing in the post. Don't forget to include a copy of your original invoice and your returns number with your documentation.

Find out more about our delivery and returns here.

Yes, you can cancel or change your order, but please contact us as soon as possible. Orders are usually sent out the same working day or the following day, so it’s important to act quickly. Call our customer service team on 01483 205431, and we’ll do our best to assist you. Once an order has been processed or shipped, changes may not be possible.

We accept a wide range of payment methods, including major credit and debit cards like Visa, MasterCard, American Express, Maestro, Diners Club, Discover, and UnionPay. We also accept digital payments via PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely for your convenience.

When purchasing a product, simply select the "Subscribe and Save" option on the product page. Depending on the product, you can choose a delivery frequency that suits you—some products are delivered monthly, while others allow you to select your preferred delivery schedule. This service helps you save money and ensures you never run out of your favourite products.

Yes, you can easily adjust your subscription frequency through the subscription portal in your account. You can choose to receive your products every 1, 2, 3, or 6 months, and include as many products as you like in each order. Fewer orders can help reduce delivery fees, and delivery is free for orders over £44.99. If you need assistance, feel free to call our customer service team at 01483 205431.

Yes, you can change or cancel your subscription at any time through the subscription portal in your account. You can adjust the subscription frequency, delay deliveries, change the quantity or items in your order, or cancel altogether. If you need help, our customer service team is available at 01483 205431.

If you want to skip a delivery, you can easily do so through the subscription portal in your account. If you need assistance, our customer service team is happy to help at 01483 205431.

At Natural Health World, we're committed to reducing our environmental impact. Our cardboard boxes are made from recycled materials, and our packaging chips are biodegradable and compostable.

Yes, our packaging chips are biodegradable and environmentally friendly. They are made from sustainable materials and will break down naturally, making them a great eco-friendly alternative to traditional packing materials.

Yes, we have various offers available. Please visit the offers section on our website to find current product deals and other ways to save. You can also take advantage of our "Subscribe and Save" option for additional discounts on your regular purchases.

Yes, we offer bulk purchasing options for several products, with pack sizes ranging from two to six. Please note that these options vary by product. If you need larger bulk purchases, visit our bulk buy page on our website or contact us directly at info@naturalhealthworld.co.uk or 01483 205431.

Absolutely! Our website is fully secure. You can see the padlock symbol in the top left-hand side of your browser window, right next to our website URL. This means we have a website SSL security certificate accredited by an external third-party security company. This ensures that your payment processing is secure and your sensitive data (like your name and address) is safeguarded. Moreover, we do not store any financial data on your account. So your financial information is not accessible, even in the highly unlikely event of a security breach. We are proud to say that in the past decade since we started the business, we have never been attacked.

Find more information on our Security here.

We only store your information for transactional purposes, specifically related to your orders. We will store your name and address details on your account to make ordering more convenient for you. However, we will only contact you regarding your orders unless you have given us specific permission to do so. We do not share your data with third-party companies, unless it is necessary to process your order. For example, for our courier and mail service provider to deliver your package. We will always ask for your permission before sending you any relevant marketing promotions or newsletters. Any promotions will only be from our company and will not be passed on from other companies.

Find more information on our Security here.